For odd reasons, all my chars got deleted on The Den, but not on The Shack, and even though i'm not playing as often, i was logging in every 2 weeks to keep my acc active, 3 of the 5 chars I had where full donator, and its the 2nd' time this kinda crap happens, but last time only my donator stuff got deleted... wth?

Is someone hacking acc or something?