I understand rules, I have to enforce the rules, but sometimes mistakes happen
I have hit someone by mistake when i was on my rogue or mage, heck i even cast an AoE on my mage and had all the NPCs in Booty Bay own me (was the fastest death i every had, funny as hell too)

I am not saying give a 2nd chance, But if they learn from there mistake, then maybe we can at least forgive